booking notes

Terms and Conditions

Thank you for your interest in our holiday home. We look forward to welcoming you to our farm.

Payment Terms

We ask for a 20% or £200 non-refundable deposit (whichever is greater) payable upon reservation, with the balance due six weeks before you arrive. The outstanding balance of 80% is payable six weeks before your stay commences. You can pay by bank transfer or cheque, details of which will be advised to you by e-mail seven weeks in advance.

Cancellations

Should you have to cancel your holiday after you have paid for your break in full, if we are able to re-let those dates we will refund the balance, however the initial 20% deposit which you pay on reservation is non-refundable. We advise that you have your own travel insurance to cover all eventualities. However, we will endeavour to be flexible and change booking dates.

Cancellations due to Covid-19

If Covid-19 government restrictions require the property to close, or if you cancel your booking because UK government public health measures mean you are not allowed to travel, we will refund you in full, . No additional compensation, expenses or costs will be payable due to cancellations.

Arrival and Departure

The farmhouse will be ready for guests from 4.30pm on your arrival day and departure is any time before 9.30am. If your booking has been made prior to the Covid-19 lockdown, please note these timings have been changed to reflect additional cleaning measures that have been put in place to protect our cleaning staff and our guests.

About the Farmhouse

We’d greatly appreciate it if you could let us know if anything is broken. We would like to ensure it is either replaced or repaired as soon as possible.

All beds are zip and link. Please let us know a week in advance if you’d like to change the set-up from 3 Doubles and 1 Twin and if you need a Cot bed. A full set of linen and towels including a bath sheet and hand towel per person and tea towels are all provided at no extra cost. We have some additional towels for use in the hot tub. 

We have updated our cleaning regime in light of Covid-19 and there will be an information sheet in the farmhouse about waste disposal and cleaning. The farmhouse is cleaned, and beds made up for your arrival. We ask that when you leave, you leave it looking neat and tidy. There are cleaning products, washing machine and vacuum cleaner available.

Two of your four legged friends are invited too – free of charge. Please let us know in advance if you are bringing any dogs. And don’t forget to bring beds for your pets, food and water bowls and towels for muddy paws. We ask that you keep your dogs downstairs at all times – there is a stair gate to assist with this!

All initial logs for the wood burning stoves are provided free of charge. We can supply additional logs if required – there may be a small charge.